Cancellation, Return and Refund Policy

Ranch Hand takes pride in our products and we want you to have a great experience working with our company.  

14 Day Return Policy- On Full Price Items. There is no returns or refunds on sale items / discounted items / clearance items.

If a purchase is made on a regular priced item in stock item that has not been shipped, Ranch Hand is happy to cancel your order for a full refund. Ranch Hand is happy to offer store credit for the value of the item purchased (excluding shipping charges) or an item exchange.

All returns / exchanges must be made within two weeks of purchase date. Items must be in new, unused condition and retain the original tags. Buyers are responsible for any return shipping and new shipping charges. The buyer is responsible for the exchanged goods until the items reach us. Once your return is received and inspected, we will notify you and issue your credit / exchange / refund.

Final Sale On All Discounted/Sale Items. No Returns or Refunds.

Sale items are final sale. We do not accept returns or refunds on any item purchased with a discount. Sorry for any inconvenience.

Promo codes cannot be applied to items that are already discounted or on sale. Restocking charges may be applied when wrong size is purchased for dog collars. Customer is responsible for all shipping charges on returns/refunds.

Unfortunately, personalized/custom orders can’t be exchanged or returned. Once an order is placed, we start the fulfillment process and changes/cancellations cannot be made on custom orders. Please refer to our size chart and measure your dog’s neck carefully before placing an order. Feel free to email us with any sizing questions before placing an order.

1 Year Warranty / Guarantee

 We stand behind our products and we guarantee our products for 1 Full Year from time of purchase. Our quality is very important to us at Ranch Hand. We want you to purchase with confidence when purchasing from Ranch Hand.

We get it, things happen! If special circumstances arise, please contact us via email at ranchhandstore@gmail.com with any questions, comments or concerns.